Welcome To Pharoah Golf Co.
Orders are processed and delivered Monday-Friday, we do not despatch or deliver on weekends. Orders placed after 3.30pm (GMT) will be processed the following working day. Unfortunately, we cannot be held responsible for deliveries that are late.
UK delivery charges are as listed below. Orders made after 3.30pm on Friday will be dispatched on the following Monday. Orders are generally delivered Monday – Friday with the exception on bank holidays.
UK orders are despatched by Royal Mail or DHL. If you have any questions relating to your order, please don’t hesitate to contact us via email concierge@pharaohgolf.com
Details for orders shipped outside the UK are listed below. A single order can include up to 4 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur.
Overseas orders are despatched via DHL.
Please note that prices quoted include UK VAT only (which is payable on all orders), some overseas deliveries (including those to Europe) may be subject to local duty and custom charges for which, you the customer, are responsible.
If you choose to refuse the customs fee and the parcel is returned back to Pharaoh Golf Co, a shipping & handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.
We only issue a commercial invoice upon request. If you require a copy, please email concierge@pharaohgolf.com
At times there may be other options available, these will be shown during the cart purchase process.
Our aim is that you are as happy as a dog with two tails with your purchase from Pharaoh Golf Co. If for any reason you are not satisfied with the product or quality, we would be happy to exchange or refund your purchase.
We operate a no–quibble returns policy and if you return an item within 14 days of receipt, we’ll give you back the amount you paid for the item (excluding any delivery charges) or offer an exchange, whichever you prefer, no questions asked.
These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items or dispose of packaging until you are sure you are keeping the items. Our packaging is essential to the shipping of our products and as such should be returned alongside so as to ensure no damage in transit.
All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. Also, we would suggest tracked shipping as we cannot accept any responsibility for goods lost in transit.
Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations. Please contact us at concierge@pharaohgolf.com to cancel your order.
Unless you have an offer providing free returns which we run from time to time, then you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free.
If exchanging a product, we will refund the price difference between your item and a cheaper one or require extra payment to match the price of a more expensive one.
If you are returning goods for a refund or exchange, please send them to:
Pharaoh Golf Co
Tuckwells
Thrupp Lane
Radley
Oxfordshire
OX14 3NG
If you have any questions regarding returns, please send an email to concierge@pharaohgolf.com
Pharaoh Golf Co total liability for any claim howsoever arising shall not exceed the price of goods supplied by Pharaoh Golf Co to the customer. Pharaoh Golf Co shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on the website or on the garment. Your statutory rights are not affected by this statement.
